Refunds & Returns
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain types of products are not available for return.
Items that are non-returnable:
- Headphones
- Downloadable Software Products
- Gift Cards
There are certain situations where only partial refunds are granted, or refunds may be refused:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Special order products deemed non-returnable by the manufacturer
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or partial refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@provsv.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged in shipping. If you need to exchange it for the same item, send us an email at info@provsv.com to start your exchange process.
You will need a Return Authorization number before returning your item to us so that we can track your exchange properly. Once you have your Return Authorization number, you can send your item(s) to:
PROVIDENCE SOUND AND VISION
Return Authorization #
3191 Casitas Ave, Suite 101, Los Angeles, CA 90039
(323) 617-9393
Shipping Returns
To return your product, you should send us an email at info@provsv.com to start your exchange process. You will need a Return Authorization number before returning your item to us so that we can track your exchange properly. Once you have your Return Authorization number, you can send your item(s) to:
PROVIDENCE SOUND AND VISION
Return Authorization #
3191 Casitas Ave, Suite 101, Los Angeles, CA 90039
(323) 617-9393
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping (both original shipping and return shipping, unless otherwise notified) will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us at info@provsv.com for questions related to refunds and returns, or any if we can help in any way.
